Schedule Of Events

Sunday, March 3

11:00am - 5:00pm - Exhibits Open - Three exhibit halls featuring over 400 booths!   

Lower Level    Exhibit Hall A/B Booths # 100-910 and Dockside Hall Booths # 1000-1215 and 

Second Level  Grand Ballroom Booths #2000-2615, the Culinary Showcase Stage, and the Paint, Pose & Pour Pavilion

Culinary Showcase Stage:

12:00pm - Master Chef Season 7 Winner, Shaun O'Neale takes to stage to prepare a recipe from his cookbook, My Modern American Table.

Educational Sessions:

11:30am - Substance Abuse is Affecting Your Workforce…do you have the Tools to Handle This Growing Problem?  - Second Level Room 208

The Delaware Restaurant Association and Worcester County Health Department will be exploring substance abuse in our industry.  Recently, the DE Restaurant Association launched an online training course for managers to identify and assist employees in battling addictions and the Worcester Health Department created Addictions in the Workplace resources. These tools and interactive discussion will be the focus of the workshop along with audience interaction.

12:00pm -​Ocean City Natural Gas with APPI Energy  - Second Level Room 210

Recent changes from propane to natural gas in the Ocean City market has provided customers with opportunities to switch.  In this session learn about the incentives of natural gas, and how Ocean City businesses can save money on both natural gas and electricity supply costs.  Presented by APPI Energy

1:00pm - Supercharging Your Social Media and Stopping Negative Reviews - Second Level Room 210

Leading expert Todd Collins will  provide social media and reputation management strategies to his client restaurants highlighted on the Food Network, such as Jimmy’s Famous Seafood, Pappas Crab Cakes, Nacho Mama’s and more… Learn how he has helped these brands go viral, and reach national brand awareness, as well as, protecting them from negative customer reviews with their  patented strategies. Presented by Todd Collins, Platinum Reputations RestaurantReputations.com

2:00pm – Finding Guests to Increasing Bookings and Maximize Revenue - Second Level Room 210

This impactful session is designed to help Hoteliers maximize revenue and increase bookings.  Explore how to ACQUIRE the right guests at the right price, CONVERT shoppers into bookers, and RETAIN guests to create customers for life, using interconnected business intelligence and data-driven solutions. Presented by Chris Zindash, TravelClick, an Amadeus company

3:00pm - Digital Long Range Radio Service – Benefits of Instant Communication Second Level Room 210

Using Digital Radios loaded into the wide area data network used by cellular companies, small radios provide a street legal means for companies to communicate in an instant and offer additional capabilities such as push to talk identification, private call and text messaging.  Learn more about this full communication package during this session. Presented by Milt Warren, Delmarva Two-Way Radio, Inc

4:00pm - Visa Chargeback Reduction Program 2018 (VCR): Is Your Property Winning Chargebacks under New VCR Regulations? - Second Level Room 210

Ensure your business is doing all it can to keep profits flowing in the right direction.  Learn about the latest Visa rules which came out in 2018.  Presented by Kyle Morgan, MPI Point of Sale

Monday, March 4

10:00am - 11:00am - VIP Buyer Power Hour - Exhibits open only to Buyer Badges (and companions of buyers)

11:00am - 4:00pm - Exhibits Open - Three exhibit halls featuring over 400 booths!   

Lower Level - Exhibit Hall A/B Booths # 100-910 and Dockside Hall Booths # 1000-1215 and 

Second Level Grand Ballroom Booths #2000-2615, the Culinary Showcase Stage, and the Paint, Pose & Pour Pavilion

Culinary Showcase Stage:

11:30am - Master Chef Season 7 Winner, Shaun O'Neale takes to stage to prepare a recipe from his cookbook, My Modern American Table.

1:00pm - Food Network Chopped Champion Chef David Thomas, owner of Ida B's will share his grandmother's inspired soul food.  Ingredients courtesy of Belair Produce & Watermark Foods

Educational Sessions:

9:00am - Navigating Labor LawSecond Level Room 208

The Restaurant Association of Maryland has teamed up with their attorney, Franklin & Prokopik, to address employment laws such as overtime wages, paid sick leave, tip pooling and more. This free legal advice will be invaluable, so make sure your plan to attend this session. Presented by Albert (Bert) B. Randall, Jr., Esq., Franklin & Prokopik, P.C.

11:30am - Supercharging Your Social Media and Stopping Negative Reviews - Second Level Room 210

Leading expert Todd Collins will  provide social media and reputation management strategies to his client restaurants highlighted on the Food Network, such as Jimmy’s Famous Seafood, Pappas Crab Cakes, Nacho Mama’s and more… Learn how he has helped these brands go viral, and reach national brand awareness, as well as, protecting them from negative customer reviews with their  patented strategies. Presented by Todd Collins, Platinum Reputations RestaurantReputations.com

12:30pm -  Online Advertising – How to Be a Contender – Second Level Room 210

Digital now makes up 51.5% of TOTAL ad spend in the US.  It’s at an all-time high, and is expected to increase year over year for the foreseeable future.  While there are many platforms under the ‘digital’ umbrella, Search is the reigning king.  In 2017, Search made up 49% of total digital ad spend. Why?  Because while social, video and other platforms can reach your target audience, none can position you to “be there when they need you” like Search can.  We will address both sides of the ‘Search’ coin – Search Engine Marketing (SEM) and Search Engine Optimization (SEO) – during this seminar to enable attendees to better understand these powerful online advertising tools.  Presented by Jason Cohen, Director of Digital Services, Entercom

1:30pm - Training your team to provide the best guest experience, Second Level Room 210

Two industry experts discuss how to use POS tools, detailed sales data and traditional techniques to train your staff to provide the best guest experience around. Presented by Michael Tash, Essential System Solutions and Henry Pertman, Cohn Resnick

2:30pm Protect Your Employees, Protect Your Assets - Keeping Employees Safe & Procedures for Returning to Work, Second Level Room 210 - Learn about industry leading accidents and what business owners can do to protect their employees and their companies.  Hear the benefits of working with insurance providers to reduce exposure.  Presented by Chesapeake Employers' Insurance Company